May 29 2008
Top 8 mistakes in usability
Mark Hurst of ‘Good Experience’ wrote an interesting article about the most common usability mistakes. Central question was how to avoid making errors?, and how to achieve better usability?
Mark Hurst argues that whenever a user centered product or website is developed, it is important to stay strategic, always try to improve the business, and listen to customers (as human beings, not as users of a tool).
But in doing so, avoid the following:
1 Not conducting any customer research
2 Making decisions based on made-up user profiles
3 Conducting the wrong type of research
4 Using predefined tasks in usability tests
5 Not inviting stakeholders to attend usability tests
6 Not prioritizing findings from usability tests
7 Not relating research to business objectives
8 Missing the larger strategic picture